Frequently asked questions

Can I pay my order over-the-counter?

Definitely, yes! When you are in checkout and payment section, choose 7-Eleven payment method. You will be redirected to our payment center partners that can accept your payment. Choose the nearest payment center near your place.

Do you ship nationwide?

Yes, and we offer FREE shipping on all orders nationwide. Available in more than 122 cities of the Philippines. If in rare case, we are unable to determine your delivery address, we will contact you. If you have other questions, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

What payment method do you accept?

We accept payments through any of the following:

  • GCash and PayMaya
  • Any major credit cards like MasterCard, VISA and Paypal.
  • Coins.ph, M Lhullier, Cebuana Lhullier and 7-Eleven
  • Cash On Delivery via our courier partners

How many days till I received my order?

Delivery time could take longer right now, due to ECQ imposed by the Philippine governtment. As of March 30, 2020, the ETA for NCR shipping address is 7-10 days. Outside of Metro Manila could take longer due to logistics constrain.

Can I request for refund?

Yes! For more details on our refund policy please go to this link to read more.